US-based window quoting software company and 7+ year client. We helped building their entire B2C and B2B configuration platform—and this year added voice agents that let customers configure windows by simply talking. Faster, easier, fewer errors.
The Challenge
FlexCost is a US-based company specializing in window quoting software for manufacturers. They needed a complete platform that could serve both end consumers (B2C) and dealer networks (B2B). Window configuration is complex—multiple sizes, styles, materials, glass types, and options that all affect pricing. Manual configuration was slow, error-prone, and required trained staff.
The Solution
This is our longest partnership—over 7 years and counting. We helped building their entire configuration platform from the ground up, serving both consumers who want to configure and price windows themselves, and the dealer networks who need professional tools. But this year, we opened the door to what's possible with voice: we added voice agents that let customers configure windows simply by talking. No more clicking through endless menus or typing specifications—just describe what you want.
The Outcome
Voice configuration has transformed the experience. It's faster because customers can speak naturally instead of navigating complex forms. It's easier because the AI guides them through options conversationally. And there are fewer errors because the system validates in real-time and asks clarifying questions. This is innovation in the window configuration space—and we're just getting started with what AI can do here.
long-term client relationship
entire B2C + B2B platform built by us
voice reduces manual input time
fewer mistakes vs manual entry